Frequently Asked Questions

How much does shipping cost?

Almost all of our products include FREE Worldwide Shipping. All our items are shipped out separately unless you purchase two or more of the same thing.

How long does delivery take?

We aim to get products delivered to customers within 2 - 4 weeks, but can on rare occasions take longer. All of our products come with trackable shipping numbers and should be sent to you within 5 - 10 days of the item being shipped.  
If your order hasn’t arrived in the estimated delivery times, please contact our support team at admin@drafterscyclestore.co.uk
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

Can you provide me with a tracking number?

Yes, tracking number is available for most of the countries and will be sent to you through email. It may take up to 14 days during peak season as shipping company may delay the shipment.

I've entered a wrong shipping address! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

CAN I CANCEL MY ORDER AFTER IT'S BEEN PLACED?

You can request for order cancellation within 12 hours after order placed. We cannot garuantee cancellation, but we will inform you if this has been possible or not. 

Are there customs, taxes, duties, and/or tariffs?

We are not responsible for customs, taxes, dutie, and tariffs. Unfortunately we have no control over that, it all deals with laws and regulations in your respective country. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Drafters Cycle Store is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Will my order come in one package?

In order for us to get the items to you as fast as possible some items may be shipped in separate packages. 

Can I get refund?

We offer a 100% refund guarantee on our items if you are not satisfied, for example, if the item is not as described, is defective, or is wrong in any way or does not appear (and tracking does not provide answers). If this is the case, please contact us. 

What is the return policy?

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately (within one week) at admin@drafterscyclestore.co.uk with details/photos of the product and the defect.

We will fully examine the photos and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product (Buyer is responsible for paying the shipping cost).
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